Now Hiring - Healthcare Associate Director of Field Sales - CenterWell, North Carolina in Charlotte, NC

CenterWell™ represents our payer-agnostic healthcare services for senior primary care, home health and pharmacy. Launched in spring 2021, CenterWell creates experiences that provide patients with ease, comprehensive care and a personal approach. By placing each patient at the center — focusing on their unique needs and personalizing the care we deliver to them — we can help them lead happier, healthier lives.
CenterWell Senior Primary Care™ provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. It is part of Humana’s Primary Care Organization, which is the nation’s largest provider of value-based, senior-focused primary care.
More about CenterWell Senior Primary Care:

• More than 85 locations, which are part of the 235 senior primary care centers operated by Humana’s Primary Care Organization
• Integrated care teams that include physicians, nurse practitioners, medical assistants, medical coders and center administrators
• Nearly 250,000 total patients served in 2022, including those in Medicare Advantage, value-based arrangements or other Medicare programs

Responsibilities

The Associate Director, Field Sales will be the local growth leader in the market and have oversight over the consumer and local broker sales channels. In this role, he or she will lead the development of growth plans for the market and lead a team of sales people who generate new patient enrollments through engagement with health plan brokers, the community and individual seniors. Our sales teams engage with prospective patients by leveraging strong, lasting relationships with community partners and brokers, hosting events that introduce our brand and special model of care, and supporting health and well-being activities in our primary care centers and virtually. These teams cultivate and close leads generated through these activities to achieve market sales goals.

The Associate Director responsibilities include:

• Acting as the local sales leader for a geographical market developing, in collaboration with the local Market President, a market-level growth strategy and plan
• Hiring and training consumer sales team members and broker relationship managers to create a best-in-class sales organization
• Optimizing the performance of this sales organization to drive maximum patient panel growth for the market:
• Motivating, developing and supporting the consumer-focused sales team within the market; managing performance against sales targets at individual, clinic and market level
• Developing and overseeing the market-level broker relationship strategy and plan; managing performance of broker relationship managers against targets for the market
• Building relationships with local community organizations (e.g. retailers, service organizations, food banks, etc.) to create partnerships that support lead generation
• Generating new lead development programs and sources based on previous experiences and ideas gleaned from other markets
• Optimizing use of the CRM tool (Salesforce) for tracking broker relationships and consumer leads to support performance management, analytics and compensation programs
• Serving as the liaison to corporate sales, marketing and consumer analytics leadership to influence and leverage national tools, capabilities and best practices

Required Qualifications

• Managed Health Care experience focusing on our Medicare population
• 5+ years’ experience in sales leadership, including both consumer and B2B sales
• Strong performance orientation around sales goals and metrics
• Ability to coach and develop associates formally and informally
• Proven ability to understand specific consumers, B2B partners and communities in order to drive sales strategies for them
• Proven ability to develop strategy within a matrixed organization and drive execution of a plan
• Experience using a CRM tool to maximize sales outcomes and strategy
• Comprehensive knowledge of all Microsoft Office 365 applications
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
• Ability to travel outside of home market 20%

Preferred Qualifications

• Bilingual Spanish
• Management of Salesforce System
• Bachelor’s degree

Additional Information

Scheduled Weekly Hours

40